I can help you with most issues relating to your CSD software. So you can post your questions here and I will answer them.
There may be a circumstance which involves the set up of your machine and the interaction with the software when I cannot help, but fear not, you have a fully licensed product and it is supported by FOCUSMM and you can find their contact details by going into Help on your tool bar.
I do urge you to register your product - here is the link for registration:http://ww2.focusmm.co.uk/eregister/default.aspx. Just enter your details, state that you bought your product from Needleprint and your product code is ESS408/D. You will not be sent follow up information unless you check boxes but you will obtain a code for 20% off future purchases from FOCUSMM
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